Privacy Policy pussyapp

This Privacy Policy is issued by pussyapp, an online gambling platform operating under international licensing. This policy describes our practices in collecting, using, disclosing and protecting the personal information of users who access the pussyapp website and all related services, including user accounts, betting activity, financial transactions and customer support communications.

The scope of this policy covers all users who register or use the pussyapp platform, including those who only browse the website without creating an account. By accessing our platform, you confirm that you are at least 21 years of age and agree to the collection and use of information as described here.

In carrying out service operations, pussyapp collects several categories of personal information depending on the type of interaction you have with our platform:

• Registration Information: Full name, date of birth, identity card number (MyKad) or passport, email address, mobile phone number and your preferred username.
• Financial Information: Payment method details such as e-wallet account numbers for Touch 'n Go eWallet, Boost, DuitNow, FPX (online banking) information, and cryptocurrency wallet addresses for USDT, BTC or ETH. We do not store your payment password or PIN.
• Activity Information: Betting and game records, deposit and withdrawal transaction history, game preferences, session times and account activity logs.
• Technical Information: IP address, device type, operating system, web browser used, general location data (country and state), and cookie information.
• Communications: The content of your correspondence with our customer support team via live chat or email.

All information collected by pussyapp is used for legitimate and transparent purposes. The main purposes for which your data is used are as follows:

• To create and verify user accounts and confirm your identity to comply with Know Your Customer (KYC) requirements.
• To process deposits and withdrawals securely through your preferred payment methods, including Touch 'n Go eWallet, DuitNow, FPX, Boost, USDT, BTC and ETH.
• To provide and improve gaming services, online slots, live casino, sports betting and other products available on the platform.
• To detect and prevent fraud, money laundering, unauthorised access and other illegal activities.
• To send important notifications relating to your account, promotions, bonuses and policy changes through channels you have consented to.
• To comply with legal obligations, regulatory body directives and the international licensing that governs our operations.
• To provide 24/7 customer support in Bahasa Melayu and English via live chat and email.

pussyapp does not sell, rent or disclose your personal information to third parties for marketing purposes. However, in certain circumstances, information needs to be shared to enable our services to function properly:

• Payment Providers: Payment service providers such as e-wallet operators and the FPX banking gateway receive only the information needed to process your transactions.
• Game Software Providers: Authorised game studios receive the minimum session data required to run games fairly and transparently.
• Statutory Authorities: We will disclose information when required by law, court order or directions from a legitimate enforcement agency.
• Anti-Fraud Services: Providers of fraud detection and AML (Anti-Money Laundering) compliance tools receive the data needed to protect the integrity of the platform.

Every third party that works with pussyapp is bound by strict confidentiality agreements and is prohibited from using user data for any purpose outside the defined scope.

Your personal information will be retained for as long as your pussyapp account is active or for as long as is necessary to fulfil the purposes stated in this policy. After an account is closed, certain data may be retained for an additional period to comply with legal requirements relating to anti-money laundering, taxation and financial audit requirements.

Technical data such as server logs and access records are generally retained for a shorter period in accordance with security requirements. When the retention period ends, data will be deleted or anonymised in a secure manner so that it cannot be recovered.

As a pussyapp user, you have the following rights regarding the personal information we hold:

• Right of Access: You may request a copy of the personal information we hold about you at any time.
• Right of Rectification: You have the right to request that we correct any information that is inaccurate or incomplete.
• Right of Erasure: In certain circumstances, you may request that your personal data be deleted from our systems, subject to legal data retention obligations.
• Right to Restrict Processing: You may request that we limit how we use your data in certain situations.
• Right to Data Portability: You have the right to receive the personal data you have provided to us in a machine-readable format.
• Right to Object: You may object to the processing of your data for certain purposes such as direct marketing.

To exercise any of the above rights, please contact our customer support team via 24/7 live chat or our official email. We will endeavour to process your request within a reasonable period.

pussyapp uses cookies and similar technologies to improve the user experience, maintain session security and analyse platform usage patterns. There are several types of cookies we use:

• Essential Cookies: Required for core platform functions such as maintaining login sessions and ensuring transaction security. These cookies cannot be disabled.
• Performance Cookies: Help us understand which pages are visited most often and identify technical issues for improvement purposes.
• Preference Cookies: Store your language choice, interface display and other settings you have configured.

You can manage or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality of some parts of the platform.

pussyapp implements various technical and administrative security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction:

• SSL/TLS encryption on all communications between your browser and our servers.
• Sensitive data encryption at the database level using industry-recognised algorithms.
• Role-based access controls ensure only authorised staff can access specific data.
• Continuous monitoring for suspicious activity and automated intrusion detection systems.
• Regular security audits by independent third parties.
• Established incident response protocols to address any security breaches.

Although we take all reasonable measures, no system is completely immune. We therefore also encourage you to protect your account password, not share your login credentials with anyone, and ensure your device is always updated with the latest security patches.

pussyapp reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, legal requirements or service improvements. Any significant changes will be communicated to registered users via email or in-platform notification at least seven days before taking effect.

Continued use of pussyapp services after any changes take effect means you accept the latest version of this Privacy Policy. The "Updated" date at the top of this document will always reflect the current version in effect.

If you have any questions, concerns or complaints relating to this Privacy Policy or how we handle your personal information, please contact the pussyapp customer support team, available to assist you 24 hours a day, 7 days a week:

• Live Chat: Available directly on the pussyapp platform, in Malay and English.
• Email: [email protected]

We will endeavour to provide a satisfactory response to every privacy inquiry received. If you are not satisfied with our response, you have the right to refer the matter to the relevant data protection authority.